Mother's Attic

Refunds & Returns

Eligibility:

• Returns are accepted within 7 days of purchase.

• Items must be unused, unwashed, and returned in the same condition with all original tags and labels intact.

• Customized, altered, or sale items are non-returnable and non-refundable.

• Returns are accepted only for defective or damaged products.

Damaged/Incorrect Products:

• Notify us within 48 hours of delivery with your order number.

• An unboxing video is mandatory to accept any refund request.

• Return the item with your name, address, contact number, email, and order ID mentioned clearly on the parcel.

Inspection and Refund Process:

• Once the return is received and inspected, we will notify you via email regarding the status.

• Refunds are issued in the form of store credits (shipping fees are non-refundable).

Exchanges

Eligibility:

• Exchanges are accepted only for damaged or defective items.

• Contact us via email or WhatsApp within 48 hours of receiving your order for assistance.

• Exchanges may be made for size changes or product swaps of equal or higher value (additional charges apply for price differences).

Shipping Costs:

• Return shipping charges are the responsibility of the customer.

• We will cover the shipping costs for dispatching the replacement item.

Special Considerations

Non-Returnable Items:

• Hair accessories, shoes, customized items, special offers, and pre-orders are not eligible for return or exchange.

• Any item that has been used, washed, or altered will not be accepted for return or exchange.

Size Guide:

• Please refer to the brand size guide available on our website before placing your order to ensure accurate sizing.

Returns Policy Summary

• Returns are not accepted unless the product is:

  • Defective

  • Damaged during delivery

  • Incorrect size delivered

• Notification must be made within 48 hours of delivery.

• Product must be unused and returned in original packaging.

• A receipt or proof of purchase is required.

• To initiate a return, email or WhatsApp us with required documentation and an unboxing video.

Refunds

• All approved refunds are issued as store credits.

• Shipping charges are non-refundable.

• If the refund is delayed beyond 15 business days, please contact us at mothersattic.official2019@gmail.com.

---

Order Cancellation

• Orders cannot be cancelled once processed.

Shipping Policy

Domestic Shipping:

• A flat shipping rate applies on all orders.

• Orders are typically dispatched within 10–14 business days after payment confirmation.

• Cash-on-delivery (COD) is not available.

International Shipping:

• Charges depend on the courier service and destination country.

• Delivery timelines may vary based on location and customs processes.

Color Disclaimer

Please note that actual product colors may vary slightly due to screen settings and lighting. We do our best to ensure accuracy, but color variation may occur.

Need Help?

If you have any questions or concerns regarding returns, refunds, or exchanges, please don’t hesitate to reach out:

📍 Website: www.themotherattic.com
📧 Email: mothersattic.official2019@gmail.com
📱 WhatsApp: +91 6282 382 202

Return, Refund & Exchange Policy
Effective Date: April 9, 2025